FAQ

I Have A Fragrance I Want But It Doesn't Look Like You Carry It...

Let us know what you're looking for and we will see if we can get it.
Has my order been sent yet?

Once your order is paid for it should be shipped by the next day. Once it's shipped you will receive an email with the tracking details.
I've Found A Scent I Like but I Want A Larger Size

We make custom candles, We can accommodate almost any request given time. Just shoot us an email and we can discuss the details.
What if my Item arrives Damaged?

We're sorry to hear your item arrived damaged. Please contact us so we can make it right. Chat with us! Select the blue chat icon in the lower right of your screen or Email us at Firescents16@gmail.com
Can I return fully used product?

Our return policy is intended to help customers who have issues that are related to poor product performance or unsatisfactory customer experience. As stated in our return policy, we will only accept the return of new, gently used or defective product. Significantly used product is not eligible for return. Whether a product is returned in new, gently used or defective condition will be determined by Our sole discretion.